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Valve/Steam Takes 6 Weeks to Response to Support Requests
- JacobJans 11y agoI submitted a support request ot steam 18 days ago. I still haven't heard back from them. Not a peep. I did some digging, and it turns out that my situation is par for the course. Apparently they take 4-6 weeks to respond. Absolutely insane.
- benologist 11y agoNot insane for a company that had to be forced to offer legally required refunds and as policy bans people for chargebacks whilst refusing refunds. http://www.ship2block20.com/valve-forced-to-give-refund-in-europe/ http://www.ship2block20.com/valve-forced-to-give-refund-in-e... https://www.google.com/search?q=steam+chargeback+ban https://www.google.com/search?q=steam+chargeback+ban
- legitster 11y agoHonestly, Steam's lack of support does not bother me. I remember what PC games were like before Steam: having a game that worked out of the box was a rare thing. Or calling a support hotlines that charged by the minute. I get it, support is completely overrun. It's a tradeoff I am happy to make.