Their publication/journalism is rather good. My experience (and others' I know) of buying subscriptions has been a pain - mail sent to totally incorrect addres

Their publication/journalism is rather good. My experience (and others' I know) of buying subscriptions has been a pain - mail sent to totally incorrect address, also time between signing up and delivery being many weeks. Their on-line subscription used to allow many tens of people to use 1 account, simultaneously (I cannot be sure whether this was a clever way to increase readership&advertising revenue, or whether their systems didn't detect multiple simultaneous logins from different countries on 1 account). It is possible to have a fine product, but poor execution on the business/commercial side. e.g. many UK football clubs have historically had a fine product (rights to view football matches etc) but have failed to make the most of it in a business sense. Some have been commercially successful, despite squandering income opportunities.