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Whether or not this number is notable depends squarely on the nature of the product/service. One-man shareware shops routinely have tens of thousands customers
by huhtenberg 11y ago
Whether or not this number is notable depends squarely on the nature of the product/service. One-man shareware shops routinely have tens of thousands customers and handle all of the support in addition to doing everything else. And hardly anyone ever brags about this.
- odonnellryan 11y agoI worked for several years as corporate IT support back in the day. Each employee represented around 2K user's nation wide. It was very busy and we didn't do a good job (understaffed) but we did everything. Supported ALL the applications. All hard ware. PC upgrades. You name it. You handled your 50 calls a day. It sucked, that's why we all left, but 2K+ for one person for one application stack... not that crazy.
- ytpete 11y agoAnd that's true in open-source too. For example the Brackets code editor project (which I work on sometimes) has over 250,000 users, yet there's only about a dozen people who regularly respond to bug reports, IRC, forum questions, etc. -- half of whom are volunteers. That's a much higher ratio than 1,650:1...