General idea here is that when you have a problematic piece of gear in somebody else's DC across the country, it is usually easier and faster to ask "remote han

General idea here is that when you have a problematic piece of gear in somebody else's DC across the country, it is usually easier and faster to ask "remote hands" to press and hold the button, compared to asking to get a laptop, serial cable, fire up a terminal, join webex with his laptop and only then try to send break or whatever.