Yev from Backblaze here -> Definitely! We charge $5/month and have a support team that's inundated with folks expecting $100/month worth of support. There is so

Yev from Backblaze here -> Definitely! We charge $5/month and have a support team that's inundated with folks expecting $100/month worth of support. There is something weirdly psychological about it, for example, if you're having a problem with Google, you don't really expect to call them up and complain, same with Facebook. But as soon as you're paying $2/month or $5/month you start expecting a lot of care, whereas if you're an "enterprise" customer, you most likely know the level of care that $100 buys you, so you're more reasonable. It's fascinating!