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The party with more resources has the advantage -- information and power asymmetry falls in their favor. Of course consumers don't "do their due diligence", be
by teacup50 11y ago
The party with more resources has the advantage -- information and power asymmetry falls in their favor.
Of course consumers don't "do their due diligence", because they'd have to do so 1000s of times a day. This is a large part of why we have consumer protection laws in the first place.
- brandon272 11y agoI don't sign 2 year cell phone contracts "1000's of times a day" and when I do sign them I read them because they're really not that long. And if I don't read them and something doesn't work out in my favour I don't pretend it's the phone company's fault. Consumer protection laws do not remove all responsibility from the consumer to be aware of what they are getting into.
- teacup50 11y agoWhat percentage of consumers do you think are capable of reading contract language accurately, assessing risk/value, judging things like how much bandwidth they use, doing what, and how that may increase or decrease? Likewise, how many lawyers working for cell phone companies are capable of reading contract language accurately? How capable do you think cell phone companies are at projecting data utilization based on the huge trove of customer data they have available to them? Requiring honesty around simple terms like "unlimited" helps level that playing field, at least in some small way.