It's a lovely story, thanks for sharing it. On the "support and enterprise" not being ready. The only comment I'd make is that what you tested was the communit

It's a lovely story, thanks for sharing it. On the "support and enterprise" not being ready. The only comment I'd make is that what you tested was the community of users support e.g. on IRC. In Open source there's fundamentally a trade-off between "money for time, or time for money". In a production enterprise environment where it's urgent to always be available getting professional support makes sense. Then, when you have an issue, rather than the uncertainty of a community channel you can get hold of professional support from the experts in the software. That's true of any of the major distributions and a lot of other important OSS software used in production. Note: I have a bias on this point since I set-up Canonical's professional support and consulting organisation.