My company budgets a small amount for customer appeasement each month. The funds can be used toward discounts, expedited shipping, upgrades, etc. We can usually

My company budgets a small amount for customer appeasement each month. The funds can be used toward discounts, expedited shipping, upgrades, etc. We can usually start every support response with empathy as opposed to protecting ourselves from loss. The result is a focused work environment, happy customers, no burn-out, no venting, no therapy bills, and a reminder to keep things this way by continuously improving the product(s).