> This would cause a decline in demand for people with "human skills" also. I think human skills remain important in order to figure out what the customer want

> This would cause a decline in demand for people with "human skills" also. I think human skills remain important in order to figure out what the customer wants. Computers might do a lot of the work, but these computers still need to be programmed. You need to understand the customer's needs and translate these into a user friendly experience. The essence of this change seems to be that it's 'easy' to program a computer. It's harder to know what to program so that people will want to use it.