These kinds of things are very helpful in allowing employees to solve problems and share the solutions among themselves in large traditional organizations inste

These kinds of things are very helpful in allowing employees to solve problems and share the solutions among themselves in large traditional organizations instead of always needing a top down solution. The article talks about the guy that posted the fix to reading old email by copying an encryption key. It's discussed in a light as if he were doing something wrong but in reality he was probably solving an actual problem people have. In the process, it sounds like he also exposed the fact that you can copy keys our of what sounds like should have been a read only smart card but that points to the VA IT department being inept not that guy doing anything wrong. The fact that employees use yammer to begin with probably is because the IT department is inept and doesn't provide a good sanctioned forum for communication.