I _know_ I'm going to need to zap a new PC This would seem to support the article's thesis of degradation of trust. Still, I would say that the ability, let a

I _know_ I'm going to need to zap a new PC This would seem to support the article's thesis of degradation of trust. Still, I would say that the ability, let alone expectation, to reinstall an OS, marks you as being more technically apt than the average user.