They will only spend enough money on staffing, to keep customer frustration just below the boiling point. You see that in every industry, not just at the airpo

They will only spend enough money on staffing, to keep customer frustration just below the boiling point. You see that in every industry, not just at the airport. Although in industries with little or no competition (I'm looking at you, USPS), I would say have even less incentive to care about customer satisfaction.