You know how the web 2.0 companies have a massive amount of revenue per worker? It's because the normal rough edges of handling customer complaints is shoved o

You know how the web 2.0 companies have a massive amount of revenue per worker? It's because the normal rough edges of handling customer complaints is shoved out the door, because that didn't really matter, right? "For your convenience your account has been closed. Do not reply to this email."