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Ask HN: Have you used 24/7 Virtual Agents?
Have you used virtual agents for 24/7 support? Can they be trained to use any software? What was your experience like? Any recommendations?
- odonnellryan 11y agoAre you talking about outsourcing? In general, it's okay for a few things. If you can gather a script that is exactly as your customers will ask the questions, that's good. What isn't good is when they get a question that they cannot act on. Your customers will hate this, and you'll also be causing your support agents (even if they're outsourced, they are people too) a lot of stress.