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Echoing this, early engineer at FullContact here -- I'd love to know what kinds of problems you ran into with our support team. More often than not, if the issu
by Xorlev 11y ago
Echoing this, early engineer at FullContact here -- I'd love to know what kinds of problems you ran into with our support team. More often than not, if the issue isn't trivially answerable the support team asks us directly.
We'd both be happy to address your concerns.
- gleb 11y agoThanks for reaching out to both of you guys. I emailed Kipp. I'll forward the email to you. The issue is not with your support folks. They are responsive. But much like me they can't figure out your product ;-) To bring it back to the article - the main benefit of engineers doing support is not better support. That is just a welcome side effect. The main benefit is a better product that does not require much support. Unlike dedicated support folk engineers do not enjoy doing support and have the ability to change the product to reduce the need for it. It's a magical combination.