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Yeap, done a ton of them. Alot get it right, some wrong. Many of them have caught up. The biggest problems you can run into are usually support orientated which
by ilikerashers 11y ago
Yeap, done a ton of them. Alot get it right, some wrong. Many of them have caught up. The biggest problems you can run into are usually support orientated which I rarely see anything about here.
- nathancahill 11y agoThat's absolutely true and I think support is an area that they are going to invest in soon. I had a client that wanted to process $250k/year with them, but didn't sign up because they couldn't get someone on the phone. Not even sales, let alone support!
- ilikerashers 11y ago...and thats when it becomes a normal payment provider. I worked for one that invested far more in its call centers than its APIs. It actually worked very well for them!
- clintonb 11y agoI completely agree that support matters. What I like about both Stripe and Braintree is that both have great documentation that make integration super-simple. (I liked their docs so much that I blogged about them: http://dev.clintonblackburn.com/2015/07/24/good-documentation-makes-me-happy/! http://dev.clintonblackburn.com/2015/07/24/good-documentatio...) I have integrated with CyberSource and PayPal. CyberSource took a week. PayPal took a couple days. Braintree and Stripe? A few hours! Besides this, their reporting (via API) is simple to use and integrate with our analytics pipeline. By contrast my analytics team spent days on the phone with both CyberSource and PayPal. Finally, the rates aren't that bad. If you have significant transaction volume, you can negotiate a rate comparable to the "legacy" payment processors. Both the sales and support teams have been quite helpful.