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When I have had a host screw me over in a major city where finding accommodation in a peak time is incredibly difficult, I've complained to Airbnb very persiste
by prawn 11y ago
When I have had a host screw me over in a major city where finding accommodation in a peak time is incredibly difficult, I've complained to Airbnb very persistently and aggressively, and they've compensated me.
- rdancer 11y agoThat's exactly the point I'm trying to get across: there should be a well-defined business process, reflected in the UI in their app/website, for getting refunds. That there isn't speaks volumes.
- prawn 11y agoTrue of almost every large company until you complain like a bastard. I've been stonewalled by Dell, Airbnb, airlines, etc but eventually won through sheer stubbornness.