I've noticed this with iTunes over the last five years or so: it went from rock solid to being a pretty bad user experience. It kind of seems like Apple is a c

I've noticed this with iTunes over the last five years or so: it went from rock solid to being a pretty bad user experience. It kind of seems like Apple is a company that greatly benefited from having someone who was constantly willing to say "no, it's not good enough, make it better".