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On-call rotation is listed in the job description. We have at-will employment here, so a contract change is basically, "accept the change or go someplace else
by byuu 11y ago
On-call rotation is listed in the job description.
We have at-will employment here, so a contract change is basically, "accept the change or go someplace else to work." Which works against us in a down economy in a position that still pays better than most other companies would for the same work.
I make around $70k myself. The average here is around $50k. Moving's not really an option due to family. Maybe in 4-5 more years moving will be on the table, but by then I'll be closing in on 40.
We probably get around 3-4 calls a week, usually between 1am and 8am (non-staffed hours), and another 6-12 text message alerts a week. Some weeks are better, some are worse. My issue is once I've woken up to handle something, it takes me a good 1-2 hours to fall back asleep again. I obviously can't treat that with sleeping pills since I need to be able to wake up again. So I go the opposite route and try to keep myself awake when I need to be.
We can't do much to fix outage issues, as we're part of a larger organization, and we monitor processes for everyone else. It's our job to contact their on-call support staff to get things fixed.
I think the idea was to relieve all of the tier-3 teams from needing to implement their own separate, patch-work application health monitoring systems; and instead centralize all of the monitoring to one team. Some of the better teams do have their own health monitoring as well; and in those cases, we're more of the "fallback" in case their monitoring doesn't catch issues.