I have mixed results with lounge agents. And on a bad weather day in a hub, the lounges get just as overloaded. (though my experience with the AA/US merger has

I have mixed results with lounge agents. And on a bad weather day in a hub, the lounges get just as overloaded. (though my experience with the AA/US merger has largely been that AA is terrible in general in bad-weather-at-hub situations, and I've spent multiple unexpected nights in places I didn't want to spend the night as a result)