This is a fascinating article. We are in constant dialog with our customers about how much the systems we provide should do automatically. They always want it

This is a fascinating article. We are in constant dialog with our customers about how much the systems we provide should do automatically. They always want it to be entirely automatic, and we keep telling them that they need to keep their staff engaged, alert, and prepared for emergencies. This is a fantastic article to help them understand, and I'll be researching the incidents mentioned. I already knew two of them, the others will be invaluable. Thank you - I wish I could up-vote you many times.