>outsourced shame from managers to the employees themselves this is one of the major selling points of management. McD has a policy that the managers have to

>outsourced shame from managers to the employees themselves this is one of the major selling points of management. McD has a policy that the managers have to tell the employees what to do. Store managers don't. Which creates an inevitable 'but Doug didn't...' and then a 'I know but, ...' dialog having non-shitty store managers would solve this.