I think many forget that talking about a particular division or team doesn't reflect on the company as a whole. This applies to both this and NYT article. Tim m

I think many forget that talking about a particular division or team doesn't reflect on the company as a whole. This applies to both this and NYT article. Tim might be looking at this from his perspective and the people you interacted with might be looking from theirs. While we would like everyone working at a particular company to have consistent, that certainly is not the case. I personally know people from Audible, who have great things to say about Amazon as well as people from e-commerce side, that too non-customer facing ones, describing it as a nightmare.