I am a host for Airbnb, I did had a problem with one guest and Airbnb beside taking report they don't do anything else. I was very frustrate, they kept saying s

I am a host for Airbnb, I did had a problem with one guest and Airbnb beside taking report they don't do anything else. I was very frustrate, they kept saying someone from Safety will call, they never did. In the Jacob situation I find so "Stupid" the fact that Airbnb hasn't done anything. All these Safety Promises that they have I don't think are real.At the same time, Jacob could text the address but I understand in a moment of panic. Are these people verified ??? Really?? How can a man had a woman name?? That's my question to Airbnb..