Well too click-baity a title for what you're describing as the last straw here. Amazon takes a no-questions-asked approach to most customer service issues, whi

Well too click-baity a title for what you're describing as the last straw here. Amazon takes a no-questions-asked approach to most customer service issues, which results in a fair amount of exposure to abuse. I wrote up a piece about a scammer using social engineering to sniff my order history and request a re-order of a recent product, posing as me and claiming I never received it. They were able to do this without gaining access to my account. See here: http://www.htmlist.com/rants/two-for-one-amazon-coms-socially-engineered-replacement-order-scam/ http://www.htmlist.com/rants/two-for-one-amazon-coms-sociall... (They just needed my email, name, and billing address for the live chat reps to get them other details.) I fought this so that I wouldn't be wrongfully at risk of an account closure, as I've had to return items or request refunds in the past and recognized this. But understand that it's a complicated balancing act for them, and that what happened here almost certainly is that you ended up on the wrong end of their fraud analysis algorithm. There isn't going to be anything but incremental improvements on their side, either: in order to maintain the insanely high level of "we'll take care of it" support they do, they have to defend against those bad actors willing to take advantage of the system as best as they can. Sometimes there are false positives. There should definitely be a process for redress or further discussion, and it should never move to straight banning of the account, except in extremely obvious examples, but there's still going to be an anti-fraud system in place, and it's still going to have false positives. Much ado about nothing, except to say that they have a whole significantly sized team of people working on fine-tuning this process and trying to not cause these problems for legitimate customers while limiting their downside risk for such a generous CS policy.