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This piece is 99% hot air. A bunch of backhanded attacks on Amazon before we hear the real problem, which is obviously that some automated system mis-classifie
by javert 11y ago
This piece is 99% hot air.
A bunch of backhanded attacks on Amazon before we hear the real problem, which is obviously that some automated system mis-classified the customer. Even the author acknowledges this.
I would assume a quick email or phone call with Amazon would have cleared this up.
It was a waste of time to write this and a waste of time to read it.
Non-disclaimer: I have no affiliation with Amazon except as a normal customer.
- anotherangrydev 11y agoI agree with you but there's no "quick email or phone call" with Amazon, and that's an issue for many people.
- lostcolony 11y agohttps://www.amazon.com/gp/help/customer/contact-us/188-5737937-3983334 https://www.amazon.com/gp/help/customer/contact-us/188-57379... You can sign in or click the skip sign in button. From there, you can live chat, email, or have them call you. I found that within about 10 seconds of clicking around on their site. Admittedly, it required multiple clicks, because it's a bit buried, but it -is- there.
- Humjob 11y agoAgreed. Given the events the author described, the claim that Amazon sees its customers as 'disposable' is completely unfounded. If I were running a shipping business and a customer had three refunds issued in a brief period of time under unusual conditions, I would want to check in and see what was going on as well.