Anecdote: host from hell. We stayed in an airbnb in Amsterdam. Looked decent. However, we spent the first evening coordinating getting the shower fixed as it w

Anecdote: host from hell. We stayed in an airbnb in Amsterdam. Looked decent. However, we spent the first evening coordinating getting the shower fixed as it was overflowing. C'est la vie, win some lose some. Ok. After that, when trying to sleep, the boiler made a very bad rattling noise, so again had to call someone about it. Again, win some lose some. After that first evening, we sent a legitimate refund claim to the owner saying we can live with the (by then partially fixed) situation because we didn't want to waste time looking for somewhere else. We requested a one day refund as it had been spent fixing stuff. We then went to bed. Midnight rolls around and my wife and I are fast asleep. My phone rings and it's the airbnb host demanding that we vacate the property, and "not to worry, I will help you get a room at the hotel over the road". Why? Because we had the temerity to request a refund. (Context: he later tried to explain his attitude with "we should have contacted him directly because if a refund claim is put through, his property is downvoted in the airbnb listings". I have no idea if that is true). He jumps in his car and an hour later, we are arguing on the doorstep about it, us in our PJ's wondering the hell is going on. Airbnb handled the situation fairly well. However, if airbnb was my company, or the host was an employee of mine, he would have been fired. That host is still happily using airbnb. Since that and a couple of other sketchy airbnb experiences I only use the service now when the hosts/property come extremely or personally recommended. I completely discount the online reviews. I like the variety of experiences offered by airbnb. I don't like the inevitable encounters (and extreme experiences) possible with asshole airbnb hosts. And there is nothing airbnb can do about it, short of striking dodgey hosts off their listings, which they didn't do in this case so I wonder how many other situations like that there have been where nothing was done.