It's not an impressive number, but I think it's reasonable, because they have to guarantee very high uptime for a user base that consists of the entire US popul

It's not an impressive number, but I think it's reasonable, because they have to guarantee very high uptime for a user base that consists of the entire US population (~330 million). Using the salary numbers quoted elsewhere in this thread, if they are accurate: ~150,000 per employee, actual cost per employee of 250,000 after benefits and costs, that's about 16 full time employees. So 10 programmers, 2 bosses, 1 boss assistant, 1 office manager, 2 sysadmins? Or perhaps a whole cubicle farm of telephone tech support, at much lower pay?