I tend to agree for most questions, but feature requests and longer explanations are still useful IMO. For example, I have an app that allows you to send postc

I tend to agree for most questions, but feature requests and longer explanations are still useful IMO. For example, I have an app that allows you to send postcards from your iPhone in which I get several emails a month asking if things can be shipped internationally. It's fairly explicit in the UI since it's for US style addresses, but I also plan on adding international shipping soon. I have another app that lets you lookup the name associated with a phone number. I get 5ish emails a month asking what 'No results' means. The FAQ is helpful in explaining why this might be the case (skype numbers, burners, etc) that is hard to do in a constrained UI. Just some examples of how I use the side project myself. Easier to try to answer the questions up front, while I keep refining the UX, than put in an hour a month on support.