4 ms·

> My point is that providing a reasonable degree of support is not really optional for them and they are not really being generous in providing it. Compared to

• Silhouette 11y ago
  They're selling Home OSes for roughly $10 to $40 (sometimes free with Bing) and even a trivial support incident costs 2x to 3x revenue. That's their problem, just as it is the chair maker's problem if he sells defective products on tight margins and then has to repair them at an overall loss when someone sits on them and they break. They're perfectly entitled to sell their software for more, if people are willing to pay more for it, but whatever the price, the buyer is entitled to have the working software they reasonably expected to receive in return for their money. Further, most people have never actually bought anything from Microsoft. They "buy" it from the PC manufacturer, who is actually responsible for supporting their product. That is basically true, though as soon as Microsoft start arguing anything about EULAs being binding agreements they're probably going to be on the hook as well. Third party rights and liabilities are an interesting area of the law, particularly when it comes to software. But yes, if you buy a PC then the shop that sold it is primarily responsible, if you get a phone with your plan then the shop/network that provided it is primarily responsible, etc. "Windows 10 laptop reboot loop" doesn't apply as it came after the launch OK, but you were arguing that "most people seem to be very happy" with Windows 10. I suspect those people were not. "Windows 10 WiFi Sense security" just shows a lot of ignorance That is unfortunately true. However, it also shows quite a few people dismissing a genuine security concern because as long as everyone who ever uses a network fully understands the implications of the feature and makes no mistakes in configuring it (i.e., they leave the entire feature turned off), no harm should be done. Of course, the moment a single person in your company accidentally hits share instead of don't share, your sysadmins can look forward to a fun day changing all the credentials and notifying everyone of the new arrangements, and your executives can look forward to explaining the resulting regulatory investigation and fines for not security data properly to the shareholders. "Windows 10 search" doesn't show anything very much. That's funny. When I googled it before writing that post, it found a rather lengthy list of articles and blog posts commenting on how poorly the new search feature actually works, mentioning several different points about the order results are shown in, not searching parts of the local network that were searched in previous Windows versions, and generally more work being required to find useful things that search found before. Plus there's the less favourable perception of Bing search results, and the privacy concerns, of course.
  • scholia 11y ago
    > OK, but you were arguing that "most people seem to be very happy" with Windows 10. I suspect those people were not. Most people are happy, as far as I can tell. Clearly some are not, but if 50 million people were unhappy they'd be making a lot more noise.... >Of course, the moment a single person in your company accidentally hits share instead of don't share, your sysadmins can look forward to a fun day changing all the credentials and notifying everyone of the new arrangements, and your executives can look forward to explaining the resulting regulatory investigation and fines for not security data properly to the shareholders. I'm assuming companies are run by people who are not complete idiots. There's a simple way to make sure your corporate (or other) network is never shared, and it's covered at in the FAQ. http://windows.microsoft.com/en-us/windows-10/wi-fi-sense-faq http://windows.microsoft.com/en-us/windows-10/wi-fi-sense-fa... I wasn't kidding when I said the coverage "showed a lot of ignorance". I was too polite to mention the incompetence. > blog posts commenting on how poorly the new search feature actually works, mentioning several different points Works fine here, for what I use it for....
    • Silhouette 11y ago
      Well, I'm happy for you that Windows 10 seems to meet your needs and apparently doesn't cause you any problems. But I stand by my original position that Microsoft may have misjudged the business market if their strategy is to go consumer first and aim to fix any business concerns later. (Please also remember that I'm not saying they necessarily have misjudged, I'm just saying it's a risk if that's their strategy.) Regardless of your opinion or mine, the corporate sysadmins and decision-makers evaluating a possible move to Windows 10 aren't going to be forming their opinions based on the kinds of reviews you linked to before, and they're going to be well aware of the kinds of issues raised by the less favourable coverage. What really matters isn't whether you can convince me that, say, changing a corporate WiFi SSID used by hundreds or thousands of people is no big deal, it is whether Microsoft can convince the sysadmins and the team running the help desk. And based on the reactions I've seen so far from people who are in those kinds of positions, Windows 10 certainly isn't making a great first impression, so I do think Microsoft has left themselves a bit of a mountain to climb.