Yes, but often you can't fix the poor design because your app is part of a bigger system that you can't fully control. In that case a FAQ might be helpful. (Al

Yes, but often you can't fix the poor design because your app is part of a bigger system that you can't fully control. In that case a FAQ might be helpful. (Also, unfortunately, the importance of good documentation is often overlooked nowadays. People keep talking about intuitive experiences, but what is intuitive to one person might be puzzling to someone else. In some cases, good documentation could be an important differentiator for your product.)