2 ms·

Side project I've been working on for a while. Would love feedback from a design stand point (landing page) and a 'do you see enough benefit to use this' perspe

Side project I've been working on for a while. Would love feedback from a design stand point (landing page) and a 'do you see enough benefit to use this' perspective.

joelrunyon 11y ago
I found FAQs are typically a symptom of a poor design or UX layout. Do you find a lot of people are going through and trying to read FAQs in app? (looks good, just curious about how many end-users would use it).
- jakobegger 11y ago
  Yes, but often you can't fix the poor design because your app is part of a bigger system that you can't fully control. In that case a FAQ might be helpful. (Also, unfortunately, the importance of good documentation is often overlooked nowadays. People keep talking about intuitive experiences, but what is intuitive to one person might be puzzling to someone else. In some cases, good documentation could be an important differentiator for your product.)
- msencenb 11y ago
  I tend to agree for most questions, but feature requests and longer explanations are still useful IMO. For example, I have an app that allows you to send postcards from your iPhone in which I get several emails a month asking if things can be shipped internationally. It's fairly explicit in the UI since it's for US style addresses, but I also plan on adding international shipping soon. I have another app that lets you lookup the name associated with a phone number. I get 5ish emails a month asking what 'No results' means. The FAQ is helpful in explaining why this might be the case (skype numbers, burners, etc) that is hard to do in a constrained UI. Just some examples of how I use the side project myself. Easier to try to answer the questions up front, while I keep refining the UX, than put in an hour a month on support.
msencenb 11y ago
My MX Records were boinked last night when I switched to a new DNS provider, so I've been unable to receive any emails in the last 24 hours. If you sent me an email please try again (sorry about that)!

Side project I've been working on for a while. Would love feedback from a design stand point (landing page) and a 'do you see enough benefit to use this' perspective.

joelrunyon 11y ago

I found FAQs are typically a symptom of a poor design or UX layout. Do you find a lot of people are going through and trying to read FAQs in app? (looks good, just curious about how many end-users would use it).

jakobegger 11y ago
Yes, but often you can't fix the poor design because your app is part of a bigger system that you can't fully control. In that case a FAQ might be helpful. (Also, unfortunately, the importance of good documentation is often overlooked nowadays. People keep talking about intuitive experiences, but what is intuitive to one person might be puzzling to someone else. In some cases, good documentation could be an important differentiator for your product.)
msencenb 11y ago
I tend to agree for most questions, but feature requests and longer explanations are still useful IMO. For example, I have an app that allows you to send postcards from your iPhone in which I get several emails a month asking if things can be shipped internationally. It's fairly explicit in the UI since it's for US style addresses, but I also plan on adding international shipping soon. I have another app that lets you lookup the name associated with a phone number. I get 5ish emails a month asking what 'No results' means. The FAQ is helpful in explaining why this might be the case (skype numbers, burners, etc) that is hard to do in a constrained UI. Just some examples of how I use the side project myself. Easier to try to answer the questions up front, while I keep refining the UX, than put in an hour a month on support.

msencenb 11y ago

My MX Records were boinked last night when I switched to a new DNS provider, so I've been unable to receive any emails in the last 24 hours. If you sent me an email please try again (sorry about that)!