My first job in tech was one where the founder of the company thought highly of the programmers because he knew he couldn't program, and thought little of the r

My first job in tech was one where the founder of the company thought highly of the programmers because he knew he couldn't program, and thought little of the rest of us. This was good incentive to learn programming, but otherwise annoying. One of P.J. Plauger's "Programming on Purpose" books has a very good essay on the importance of tech support.