Hmm, I heard him mention that SLA is "software license agreement".. is that right? I've always interpreted it as Service Level Agreement, which typically has a

Hmm, I heard him mention that SLA is "software license agreement".. is that right? I've always interpreted it as Service Level Agreement, which typically has a minimum response time, etc. https://en.wikipedia.org/wiki/Service-level_agreement https://en.wikipedia.org/wiki/Service-level_agreement