4 ms·

> How do you reply on behalf of all of Microsoft? Of General Electric? Of Kraft? All these companies have 800 numbers that I can call to get an official-ish re

• peterwwillis 11y ago
  That 800 number leads to a contracted call center in India. The most official thing they can say is written down for them as a catch-all response. I listed the problems of shared e-mail accounts above.... My main point is this: it's not about being easy. It's about someone caring enough to go through all the work themselves of getting it set up, because nobody ever requests it get set up. Somebody has to do it all of their own initiative. And often, that initiative gets halted by the chain of command, usually because not answering questions is easier and safer overall.