> That's hard to believe when many companies offer a support@company.com, twitter, facebook, phone or other means of public contact Personally I couldn't find

> That's hard to believe when many companies offer a support@company.com, twitter, facebook, phone or other means of public contact Personally I couldn't find Twitter's support email. Tried out this page, but all I'm getting is a bunch of contact forms: https://support.twitter.com/forms https://support.twitter.com/forms ; Facebook does this too and here's the thing - they've got an automated system that aggregate issues and bubble up popular ones to their support crew. The long tail of that support queue is most probably completely ignored.