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Finally, so many companies do customer support via Twitter and ask folks to DM them the details and you're limited to describing what help you need in 140-chara
by calbear81 11y ago
Finally, so many companies do customer support via Twitter and ask folks to DM them the details and you're limited to describing what help you need in 140-characters.
- hn9780470248775 11y agoBut the enforced brevity (in the form of a 140-character limit) is probably precisely why this works. Otherwise the same companies would be doing support over email.
- calbear81 11y agoActually, people go onto Twitter to complain because it's a very public forum. It's a terrible shame that in order to get some service now-a-days you have to basically publicly shame them or find some way of getting their CEO's private email.
- tedmiston 11y agoIt's also easier to find a company's twitter handle than the correct support email address (if they even expose one without requiring you to sign into an account or fill out a form).