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> The client must hire their own project managers, have clear accountability/authority paths to their management and know exactly what they need (avoid endless
by greggyb 11y ago
> The client must hire their own project managers, have clear accountability/authority paths to their management and know exactly what they need (avoid endless upselling).
This so much. Especially the "know exactly what they need" side of things. I speak from the consultant side of the fence, and we've had a number of projects where project management was lacking on the client side; it ends poorly.
We always have our own project manager on projects, and we strongly encourage the client to have their own as well. It really helps to maintain a clear escalation path, and makes everything run much more smoothly.
- bmir-alum-007 11y agoLarge enterprise account engagement is trickier, than say a solo consultant contract with a startup, because there are way more expectations to manage and moving parts to coordinate. As a client-facing consultant, you're often having to balance multiple masters of client and internal politics without having bleed-through and maintain a unified position regardless of other people's screw-ups, accidents or outright lies.