This is so true--I learned this long ago back when Scribophile was new. Members would sometimes get in to fights with each other, then email me in anger about

This is so true--I learned this long ago back when Scribophile was new. Members would sometimes get in to fights with each other, then email me in anger about how such-and-such person is terrible and how I was terrible for allowing terrible things to happen on the site. When I was new to everything I would email back, pointing out the error of their ways--often sharply, because I had been put in a bad mood. This never, ever worked. Not once. It only made things worse. I soon learned that often the best response is none at all. Sometimes a person needs to vent, and by whatever chance you end up being the punching bag. There's a 90% chance that if you don't hit 'reply' to that angry email with an angry email of your own, that the person will forget things in the morning and go about business as usual. Next time you feel the overwhelming urge to write an angry email, or to put someone in their place, make yourself wait till tomorrow to do it. You'll find that most of the time the urge will have passed, life will go on just fine, and you won't have made an enemy in the end.