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I think you see similar situations in tech with users/support. If you routinely deal with users who have no idea what they're doing you start to discount what

• verisimilitude 11y ago
  > just like a good doctor should be able to judge the reliability of information coming from the patient. Exactly! A good doctor must be able to read people well; their communication style, presuppositions, personality, and this will help the doctor determine if someone is exaggerating their symptoms, understating their pain, etc. etc. Unfortunately, medical schools simply do not select for someone with this skillset, and this is not a new problem: "For decades, the medical profession has debated whether pre-med courses and admission tests produce doctors who know their alkyl halides but lack the sense of mission and interpersonal skills to become well-rounded, caring, inquisitive healers." Read more here: http://www.nytimes.com/2010/07/30/nyregion/30medschools.html http://www.nytimes.com/2010/07/30/nyregion/30medschools.html