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Ask HN: Whats so special about intercom.io
I see a lot of startups using it, but compared to something like zendesk, it much, much more expensive.
- dangrossman 11y agoIntercom is (1) user profiles and event tracking like a MixPanel Lite, (2) live chat, (3) in-app and e-mail drip and segmented messaging, (4) customer feedback/polling, and (5) support/help desk. Zendesk is a support/help desk product that recently acquired a chat company. They're not alternatives unless you're only shopping for a help desk solution. Intercom does more, and the additional services they provide are easily tied to customer acquisition and engagement, which makes them valuable and easy to justify spending on.