One thing that is strikingly weak across the board in many industries is service. In the pursuit of profits, industries have automated, off-shored, etc. etc. e

One thing that is strikingly weak across the board in many industries is service. In the pursuit of profits, industries have automated, off-shored, etc. etc. etc. most things that have to do with customer interaction. I am having weekly examples of having to interact with services I buy, needing help with something, filing a claim, etc. where the space for improvement is huge. Anyone out there that makes services a core value generator of their business, and finds a way to scale it without leaving quality behind will make a ton of money. In other words, break the assumption that good service is for expensive services. My take is that most of the time, what lacks, is people on the other side (the customer service team) with the intention, will and ability to understand what is happening to the client. They are not paid to understand what the heck I need, someone pre-determined (offshoring agency?) what will happen to me and try to solve it as fast as possible. God forbids your scenario has not been through about by the geniuses when implementing the system! It is a shame to be living in the most advanced economy of the world and have to waste time on a phone trying to explain things to someone who doesn't care much, or can't even understand it.