1) Can it be hosted by someone else / SaaS? or must you host it yourself? (regulatory / contract / funding constraints sometimes dictate one or the other) 2) W

1) Can it be hosted by someone else / SaaS? or must you host it yourself? (regulatory / contract / funding constraints sometimes dictate one or the other) 2) What's your budget? 3) How many people involved, and what are their jobs? All programmers? Designers? QA? Marketing? Support? Do customers get direct access to the issue tracker? 4) Is it really supposed to function as an issue tracker? or as a CRM system? For "technical people only, non crm, cheap, potentially hosted at home" I still recommend Trac; If it's large scale company wide, JIRA is a good option (though it costs). Haven't used SaaS solutions. GitLab itself has its own issue tracker - what's wrong with that?