Even the most seasoned expert could spend a little time getting to know the situation before attempting to jump to the answer. If the user's question is not a p

Even the most seasoned expert could spend a little time getting to know the situation before attempting to jump to the answer. If the user's question is not a precise statment of the issue that needs attention, don't worry, this is normal. In my opinion, it is up to the community to either tease out the real question and prompt the user to make some edits, or flag/downvote and give some useful criticism.