We ran surveys on our patients for 3-4 years. Turns out that, by far, the biggest variable in assessing EVERYTHING about us was the wait time. Short wait time,

We ran surveys on our patients for 3-4 years. Turns out that, by far, the biggest variable in assessing EVERYTHING about us was the wait time. Short wait time, they loved us (99% in national rankings). Long wait times, patients said we were rude, had ugly facilities, they had bad outcomes, etc.