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It reminds me of a story I read via Joel on Software: > In one of Gerald Weinberg's books, probably The Secrets of Consulting, there's the apocryphal story of
by mryan 11y ago
It reminds me of a story I read via Joel on Software:
> In one of Gerald Weinberg's books, probably The Secrets of Consulting, there's the apocryphal story of the giant multinational hamburger chain where some bright MBA figured out that eliminating just three sesame seeds from a sesame-seed bun would be completely unnoticeable by anyone yet would save the company $126,000 per year.
> So they do it, and time passes, and another bushy-tailed MBA comes along, and does another study, and concludes that removing another five sesame seeds wouldn't hurt either, and would save even more money, and so on and so forth, every year or two, the new management trainee looking for ways to save money proposes removing a sesame seed or two, until eventually, they're shipping hamburger buns with exactly three sesame seeds artfully arranged in a triangle, and nobody buys their hamburgers any more.
http://www.joelonsoftware.com/items/2007/09/11.html http://www.joelonsoftware.com/items/2007/09/11.html
Short-term goals with little or no consequences are the problem.
- rogerbinns 11y agoSomewhat more strongly substantiated (but not proven) was American Airlines removing an olive from first class salads and it saving $40,000 - $80,000 (claims vary). http://skeptics.stackexchange.com/questions/5935/did-removing-one-olive-lead-to-an-airline-saving-thousands-of-dollars http://skeptics.stackexchange.com/questions/5935/did-removin...
- jandrese 11y ago$40-$80k is basically nothing to an airline like American. This kind of penny pinching is what kills your reputation in the long run and saves effectively nothing.