3 ms·

Yes. Perhaps it also works when you decide to cater to the x% of consumers who are quality-insensitive. Many people will endure years of bad service, complainin

by freyr 11y ago

Yes. Perhaps it also works when you decide to cater to the x% of consumers who are quality-insensitive. Many people will endure years of bad service, complaining the entire time while taking no action. I imagine someone there has figured out the inflection point where they can reduce the quality of their service without losing a significant number of customers. But perhaps that's giving them to much credit.

pixl97 11y ago
>consumers who are quality-insensitive That is one benefit of the modern internet. As a customer that is quality-sensitive about many products, I can 'evangelize' to insensitive customers and attempt to bring them into the fold and start demanding better quality products, thereby increasing the quality I receive from the product myself.