I was able to get a voice once. It was just sheer luck. She was very nice, but two things happened: they had just transitioned to their new adwords format, s

I was able to get a voice once. It was just sheer luck. She was very nice, but two things happened: they had just transitioned to their new adwords format, she was indicating something about it, and I pointed out that some feature was missing (like "see all ads" or something... I don't quite remember). Within minutes (same phone conversation) that was fixed. But my problem remains. I sell an educational software product, but I get lumped in with the "essay farms" that sell complete papers to students. So every time I change an ad... even just the price... I have to go through a lengthy review process. I asked her to institute some sort of trust system-- with occasional spot-checks, of course, to allow my ads to come up in reasonable time. Even my grocery store has a payment trust system! Still waiting for that system.