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I use both PayPal and Fastspring as our payment processors (Fastspring is there to give customers an option besides paypal). Fastspring is excellent customer s

by jamroom 17y ago

I use both PayPal and Fastspring as our payment processors (Fastspring is there to give customers an option besides paypal). Fastspring is excellent customer service, and their "springboard" interface is very nice. Fees are a bit high, but they do offer additional services on top of what you can get from PayPal. I've built merchant processor plugins for several different systems (2checkout, worldpay, alertpay) and NONE have as nice of an API as PayPal (both regular IPN and their PayPal Pro NVP API). We've been selling through PayPal for 7 years now without issue, and we usually process from 2 to 3 hundred transactions per month.

nfnaaron 17y ago
"I use both PayPal and Fastspring as our payment processors (Fastspring is there to give customers an option besides paypal)." I wonder if this is something of a best practice, to have two payment processors running live. Besides giving customers a choice, you also have the other one already up, running and accepting money if paypal or whoever freezes you.
- dangrossman 17y ago
  It absolutely is. Not only can you lose your access to a payment method at any time (even a merchant account), but the service/API might be offline. Authorizenet suffered a big outage not too many months ago. The smart companies had other payment options available and simply took away the Authnet powered method until the service was restored, the companies that didn't plan so well were essentially not doing business.
  - jamroom 17y ago
    Yes - this is one reason why we do this - it's basically a "backup" plan for our merchant processing. Either of the options can be turned off in a template in just a few seconds if needed. We also do it however since some users are vehemently "anti PayPal" and won't buy anything through PayPal - we don't want to lose those customers, so an alternate option is essential.

by jamroom 17y ago

nfnaaron 17y ago

"I use both PayPal and Fastspring as our payment processors (Fastspring is there to give customers an option besides paypal)." I wonder if this is something of a best practice, to have two payment processors running live. Besides giving customers a choice, you also have the other one already up, running and accepting money if paypal or whoever freezes you.

dangrossman 17y ago
It absolutely is. Not only can you lose your access to a payment method at any time (even a merchant account), but the service/API might be offline. Authorizenet suffered a big outage not too many months ago. The smart companies had other payment options available and simply took away the Authnet powered method until the service was restored, the companies that didn't plan so well were essentially not doing business.
- jamroom 17y ago
  Yes - this is one reason why we do this - it's basically a "backup" plan for our merchant processing. Either of the options can be turned off in a template in just a few seconds if needed. We also do it however since some users are vehemently "anti PayPal" and won't buy anything through PayPal - we don't want to lose those customers, so an alternate option is essential.