I think the difference is Google or Microsoft never promised "it just works". Apple on the other hand used to "just work", at least before Steve Jobs passed. No

I think the difference is Google or Microsoft never promised "it just works". Apple on the other hand used to "just work", at least before Steve Jobs passed. Nowadays the contrast is too huge that people notice it more. As an analogy, people just shrug when McDonald's releases another unhealthy (but affordable) menu, but if a chef who used to get New York Times 5 star reviews starts cooking shitty food and screwing his customers and not care much because he still gets lots of customers based on his existing reputation, then people start hating.